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Frequently Asked Questions

Our Answers To The 7 Critical Questions You Should Ask Your Bookkeeper

Question 1: What does your month-end close process consist of?

You need to send us all bank, credit card, and loan/debt statements within two business days of the statement end date. We’ll have an initial draft of the monthly financial statements by the 5th business day. Your monthly review meeting with your dedicated account manager will be scheduled around the 6th-10th of the month. We’ll issue final financial statements for the month after the monthly review meeting and any questions asked during it are answered (typically by the 10th-15th business day).

Question 2: If you don't know what a transaction is, what is your process to figure it out?

We will reach out during the month to get questions answered on transactions we can’t easily classify and you’ll have 3 business days to respond. No mysteries, no guessing.

Question 3: Is a monthly review meeting a part of your service offering?

Absolutely. This meeting is typically scheduled with your dedicated account manager between the 6th and 10th business day every month. This is where we discuss your numbers, answer questions, and plan ahead.

Question 4: Will I have a consistent point of contact?

You will have a dedicated account manager who is an owner of the business. They will be your primary point of contact for all questions regarding your books as well as to provide reporting as needed for banking, tax, and other purposes.

Question 5: What is not included in your service?

Income Tax Preparation, Payroll, and Sales Tax

A full-time bookkeeper (all of our bookkeepers work on multiple client accounts)

Tax Strategy and Tax Planning

Question 6: What reports will you send me and how often?

Monthly: Profit & Loss and Balance Sheet

Annually: Complete financial package for your tax accountant

Custom reports available upon request

Question 7: How do I securely send you information?

We use a secure-encrypted FTP site for secure file transfer.

You’ll have a dedicated client folder that will be where monthly reports from our team are stored as well as a place for you to upload statements and other information.

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